Integrated Broadband Services

Integrated Broadband Services

Infobox_Company
company_name = Integrated Broadband Services
company_
company_type = Private L.L.C.
company_slogan = 'Tradition of innovation, dedication to World Class Service'
foundation = 2001 in Cartersville, GA, USA
location = flagicon|USA Atlanta, Georgia, USA
key_people = David Keil CEO,
Robert Buckfelder Co-Founder,
Michael Ingram Co-Founder & CTO,
Paul Freeman COO
num_employees = 220
industry = Telecommunications
products = BBX4 Broadband Explorer, BBX Decision Support, BBX Voice Support, i-Focus
services = Diagnostics, Network Management, Customer Care
homepage = [http://www.ibbs.com/ www.ibbs.com]

Integrated Broadband Services is an American software as a service SAS provider to small and mid-size broadband providers. [ [http://www.cable360.net/ct/news/people/28855.html Communications Technology, "Cable OSS Roundtable - April 2008"] ] Commonly referred to by the abbreviated form of its company name, IBBS, Integrated Broadband Services is a member of the National Cable and Telecommunications Association [ [http://www.ncta.com/About/About/NCTAMemberCompanies.aspx National Cable and Telecommunications Association - NCTA Member Companies] ] and the National Cable Television Cooperative. [ [http://www.cabletvcoop.org/ National Cable Television Cooperative] ] The company provides outsourced broadband support customer contact services to over 100 broadband providers for a total of over 500,000 broadband subscribers in the continental United States, the Carribean, Latin America, and Canada in addition to network management and broadband diagnostics.

History

IBBS was founded in 2001 by Michael Ingram and Robert Buckfelder. Originally launched out of the home of CTO Michael Ingram, IBBS quickly grew from a 6 person team in 2001 to over two hundred employees today. The company moved its corporate headquarters to Kennesaw, Georgia in 2004. IBBS continues to operate a call center in Cartersville, Georgia. Wachovia Capital Partners formed a strategic relationship with IBBS in February 2007 and is the majority shareholder of the privately held company. Robert Buckfelder stepped down as CEO in February 2008, turning over the position to David Keil. [ [http://www.zoominfo.com/people/Keil_David_194134801.aspx David Keil on Zoominfo] ] Buckfelder currently serves as Chairman of the Board.

In an industry where low customer satisfaction is a norm, IBBS stands out with a customer recommendation of 99% and a customer satisfaction rating of 98% based on an independent January 2008 survey of over 100 IBBS customers by The McDonnell Group. [ [http://www.themcdonnellgroup.com/media_center/pr/pr_2008_0327_IBBS.html The McDonnell Group, "IBBS Achieves World Class Customer Satisfaction Levels - March 27, 2008"] ]

References

External links

* [http://www.ibbs.com - IBBS Corporate Site]
* ThomasNet Industrial NewsRoom, May 20, 2008, [http://news.thomasnet.com/fullstory/817023 "Diagnostic Software offers device provisioning"]
* RedOrbit, March 03, 2008, [http://www.redorbit.com/news/technology/1279339/ibbs_named_to_georgias_top_40_most_innovative_companies/index.html "IBBS Named to Georgia's Top 40 Most Innovative Companies"]
* Oracle Developer's Journal, May 20, 2008, [http://oracle.sys-con.com/read/545974.htm "IBBS Names VP of Sales, Sandra Jimenez"]
* Atlanta Business Chronicle, March 31, 2008, [http://atlanta.bizjournals.com/atlanta/prnewswire/press_releases/Georgia/2008/03/31/CLM111 "IBBS and RR Enterprises Ltd. Integrate Solutions for Mutual Customers"]

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