Integrated Broadband Services

Integrated Broadband Services

Infobox_Company
company_name = Integrated Broadband Services
company_
company_type = Private L.L.C.
company_slogan = 'Tradition of innovation, dedication to World Class Service'
foundation = 2001 in Cartersville, GA, USA
location = flagicon|USA Atlanta, Georgia, USA
key_people = David Keil CEO,
Robert Buckfelder Co-Founder,
Michael Ingram Co-Founder & CTO,
Paul Freeman COO
num_employees = 220
industry = Telecommunications
products = BBX4 Broadband Explorer, BBX Decision Support, BBX Voice Support, i-Focus
services = Diagnostics, Network Management, Customer Care
homepage = [http://www.ibbs.com/ www.ibbs.com]

Integrated Broadband Services is an American software as a service SAS provider to small and mid-size broadband providers. [ [http://www.cable360.net/ct/news/people/28855.html Communications Technology, "Cable OSS Roundtable - April 2008"] ] Commonly referred to by the abbreviated form of its company name, IBBS, Integrated Broadband Services is a member of the National Cable and Telecommunications Association [ [http://www.ncta.com/About/About/NCTAMemberCompanies.aspx National Cable and Telecommunications Association - NCTA Member Companies] ] and the National Cable Television Cooperative. [ [http://www.cabletvcoop.org/ National Cable Television Cooperative] ] The company provides outsourced broadband support customer contact services to over 100 broadband providers for a total of over 500,000 broadband subscribers in the continental United States, the Carribean, Latin America, and Canada in addition to network management and broadband diagnostics.

History

IBBS was founded in 2001 by Michael Ingram and Robert Buckfelder. Originally launched out of the home of CTO Michael Ingram, IBBS quickly grew from a 6 person team in 2001 to over two hundred employees today. The company moved its corporate headquarters to Kennesaw, Georgia in 2004. IBBS continues to operate a call center in Cartersville, Georgia. Wachovia Capital Partners formed a strategic relationship with IBBS in February 2007 and is the majority shareholder of the privately held company. Robert Buckfelder stepped down as CEO in February 2008, turning over the position to David Keil. [ [http://www.zoominfo.com/people/Keil_David_194134801.aspx David Keil on Zoominfo] ] Buckfelder currently serves as Chairman of the Board.

In an industry where low customer satisfaction is a norm, IBBS stands out with a customer recommendation of 99% and a customer satisfaction rating of 98% based on an independent January 2008 survey of over 100 IBBS customers by The McDonnell Group. [ [http://www.themcdonnellgroup.com/media_center/pr/pr_2008_0327_IBBS.html The McDonnell Group, "IBBS Achieves World Class Customer Satisfaction Levels - March 27, 2008"] ]

References

External links

* [http://www.ibbs.com - IBBS Corporate Site]
* ThomasNet Industrial NewsRoom, May 20, 2008, [http://news.thomasnet.com/fullstory/817023 "Diagnostic Software offers device provisioning"]
* RedOrbit, March 03, 2008, [http://www.redorbit.com/news/technology/1279339/ibbs_named_to_georgias_top_40_most_innovative_companies/index.html "IBBS Named to Georgia's Top 40 Most Innovative Companies"]
* Oracle Developer's Journal, May 20, 2008, [http://oracle.sys-con.com/read/545974.htm "IBBS Names VP of Sales, Sandra Jimenez"]
* Atlanta Business Chronicle, March 31, 2008, [http://atlanta.bizjournals.com/atlanta/prnewswire/press_releases/Georgia/2008/03/31/CLM111 "IBBS and RR Enterprises Ltd. Integrate Solutions for Mutual Customers"]

Categories


Wikimedia Foundation. 2010.

Игры ⚽ Поможем сделать НИР

Look at other dictionaries:

  • Broadband Internet access — Broadband Internet access, often shortened to just broadband, is high speed Internet access typically contrasted with dial up access over a modem.Dial up modems are generally only capable of a maximum bitrate of 56 kbit/s (kilobits per second)… …   Wikipedia

  • Broadband networks — The ideal telecommunication network would have the following characteristics: broadband, multi media , multi point , multi rate and economical implementation for a diversity of services (multi services) [#REF| [1] [#REF| [2] . The Broadband… …   Wikipedia

  • Integrated customer management — (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer centricity. The phrase “integrated customer… …   Wikipedia

  • Integrated Services Digital Network — ISDN redirects here. For other uses, see ISDN (disambiguation). Integrated Services Digital Network (ISDN) is a set of communications standards for simultaneous digital transmission of voice, video, data, and other network services over the… …   Wikipedia

  • National broadband plans from around the world — Broadband is a term normally considered to be synonymous with a high speed connection to the internet. The term itself is technology neutral; broadband can be delived by a range of technologies including DSL, LTE or next generation access. This… …   Wikipedia

  • Broadband Integrated Services Digital Network — In the 1980s the telecommunications industry expected that digital services would follow much the same pattern as voice services did on the public switched telephone network, and conceived a grandiose vision of end to end circuit switched… …   Wikipedia

  • Integrated Services Digital Network —    Abbreviated ISDN. A standard for a worldwide digital communications network originally designed to replace all current systems with a completely digital, synchronous, fullduplex transmission system. Computers and other devices connect to ISDN… …   Dictionary of networking

  • Broadband Integrated Services Digital Network —    Abbreviated B ISDN. A highspeed communications standard for WANs that handles high bandwidth applications, such as video, voice, data, and graphics. SMDS (Switched Multimegabit Data Services) and ATM (Asynchronous Transfer Mode) are two BISDN… …   Dictionary of networking

  • Integrated Digital Enhanced Network — IDEN redirects here. For other uses, see Iden (disambiguation). Integrated Digital Enhanced Network (iDEN) is a mobile telecommunications technology, developed by Motorola, which provides its users the benefits of a trunked radio and a cellular… …   Wikipedia

  • Integrated access device — An Integrated Access Device (or IAD) is a customer premises device that provides access to wide area networks and the Internet. Specifically, it aggregates multiple channels of information including voice and data across a single shared access… …   Wikipedia

Share the article and excerpts

Direct link
… Do a right-click on the link above
and select “Copy Link”