- Parature
Infobox Company
company_name = Parature, Inc
company_
company_type = Private
foundation =Ithaca, New York (2000)
location =Vienna, Virginia
key_people = Duke Chung, Co-founder/CEO/President
industry =Computer software
products = Customer Service and Support software
homepage = [http://www.parature.com/ www.parature.com]Parature, Inc. is a U.S. software company that develops on-demand customer service and support software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Vienna, Virginia.
Profile
The company was founded in 2000 by five co-founders in Ithaca, New York. Today, Parature is headquartered in Vienna, VA and has a second office in San Francisco, California.
Parature provides on-demand customer service and support software that helps organizations improve their customers’ experience. Parature’s software suite includes multi-channel service, support, content management, customer feedback management, and reporting, and is delivered through the Software-as-a-Service (SaaS) business model. The current version of Parature Customer Service is Spring ’08.
As of July 2008, the company has more than 700 customers [http://www.parature.com/customers.aspx Customers Page on Parature's Corporate Website] ] , including Nascar, Thomson Reuters, Coremetrics, Florida State University, Wharton, Advantage Rent-a-Car, Havok, JobFox, K2 Network, Office Depot, YMCA, Linden Labs, Massachusetts Bay Transit System and The Weather Channel. In addition, approximately 1 million customer support tickets were serviced through Parature across these customers in July.
History
Parature began as Cyracle, a live chat software product created by five college students in a dorm room at
Cornell University in Ithaca, New York. The company moved toHerndon, Virginia in 2001 and secured angel investment funding fromChing-Ho Fung , the first angel behindBlackboard Inc. (NASDAQ: BBBB).The company began to add additional applications to its product offering, creating an integrated customer service suite and officially launched their official product in 2002.
In 2003, the company changed the name from Cyracle to Parature, which means "Paradigm of the Future" and then moved its offices to Reston, Virginia.
In 2006, the company re-located to Vienna, VA where the company headquarters are currently located. Parature opened an office in San Francisco, California in late 2006. The company secured $13.5 million in Series A venture capital in 2006 from
Valhalla Partners andSierra Ventures . [http://www.tmcnet.com/news/2006/07/05/1704211.htm Parature Nets $13.5 Million Funding, New Board Members] ]In 2007, Webex (now a part of Cisco) signed a distribution agreement to resell Parature's products and services to their customers. [ [http://www.parature.com/press_release.aspx?ID=07-0014 WebEx and Parature Team to Deliver Affordable Service Desk Solution for Companies of All Sizes] ]
In 2008, Parature secured a $16 million expansion round from Accel Partners of Palo Alto, CA. [http://www.bizjournals.com/washington/stories/2008/05/05/daily36.html?ana=from_rss Parature secures $16M from Accel Partners, others] ]
External Links
* [http://www.parature.com Parature]
ee also
*
Software as a Service
*Web application References
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