- JAM IP
Infobox Company
company_name = JAM IP
company_type = Public (lse|KCOM)
foundation = 2007 [merging of OpenSOLUTIONS (formerly Kingston Voiceware) (1997) and JAM IP Ltd (2004)]
location =Maidenhead andKingston upon Hull , UK
key_people =
industry = Contact Centre Services, Self-Service
products =
revenue =
operating_income =
net_income =
num_employees = 50+
parent = KCOM Group
subsid =
homepage = [http://www.jamip.co.uk www.jamip.co.uk]
footnotes =JAM IP is a contact centre services organisation, specialising in consulting, professional services, software development, systems integration and managed services. It trades independently within the KCOM Group of companies. Its main office is based in
Maidenhead ,Berkshire , with an office in Hull,East Riding of Yorkshire .JAM IP develops and consults on applications for IP contact centre management such as text to speech, voice authentication, self serve applications, and speech recognition. It is notable in that, despite its relatively small size, it is recognised as one of the UK's leading providers of contact centre services.
History
"JAM IP Ltd" was formed on
1 September 2004 , following amanagement buyout of the Convergence Solutions Business Unit of OAO Technology Solutions Ltd. Their aim was to transform how organisations engage with their customers. [Kingston swallows call centre firm: http://www.theregister.co.uk/2006/12/18/kingston_buys_jam/]On
18 December 2006 , Kingston Communications announced it had acquired JAM IP Ltd to complement its Affiniti enterprise reselling and consulatancy business. [Kingston Communications acquires JAM IP: http://www.channelweb.co.uk/crn/news/2171286/kingston-communications]The former JAM IP Ltd was merged with Affiniti's Contact Centre Solutions Group and OpenSOLUTIONS team in to form a new combined business: JAM IP. This new business was launched on
1 October 2007 . [Kingston focuses on JAM: http://www.computing.co.uk/crn/news/2204161/kcom-focuses-jam-3663473]The current company delivers CTI products into mission-critical environments, such as emergency call centres.
In June 2008, JAM IP announced that Chris Prophet, formerly the manager of Nortel's UK Contact Centre sales team, had joined JAM IP as its channel sales director. [Prophet joins JAM IP: http://www.sourcewire.com/releases/rel_display.php?relid=39394]
JAM IP's Partners
*
Cisco Advanced Technology Partner
*Nortel Gold Partner and Development Partner
*Verint Systems Strategic PartnerReferences
External links
* [http://www.jamip.co.uk/ JAM IP]
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