Zero-defects mentality

Zero-defects mentality

A zero-defects mentality exists when a command-and-control structure does not tolerate mistakes. This atmosphere is now widely acknowledged to be ineffective in both military and corporate life.

The results of a zero-defects mentality can include careerism, reduced motivation and stifled innovation. Soldiers or employees will feel neither empowered by their successes nor accountable for their failures.

Eliminating a zero-defects mentality is one of the primary goals of "Lean manufacturing", specifically through the application of Kaizen and Andon in the Toyota Production System.

External links

* [http://www.poppendieck.com/mistakes.htm Related article by Mary and Tom Poppendieck]


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