LIVECHAT Software

Infobox Dotcom company
company_name = LIVECHAT Software
company_type = S.A.
location = Wroclaw, Poland
foundation = 2002
parent = Gadu-Gadu
industry = Internet service providers
products = Live support software, Instant messaging software, Chat software
url = http://www.livechatinc.com

LIVECHAT Software is a Poland-based IT company; developer of business communication software. Founded in 2002 as Livechat Sp. z o.o. (LLC); since October 2007 runs as a stock company.

Besides developing and selling communication solutions, since 2004 LIVECHAT Software is also the owner of one of the oldest Polish online chat portals- POLChat.

History

In October 2006 50% of company stock was bought by Capital Partners S.A., investment and consultancy firm publicly listed at Warsaw Stock Exchange. In February 2008 Capital Partners S.A. decided to follow its strategy of having fewer companies but larger individual transactions and sold its entire stake [cite web | title= Warsaw Voice - Capital Partners Plans New Floats | url= http://www.warsawvoice.pl/view/17213 | date= 2008-02-20 ] along with another 13% of company stock to another publicly listed company, Gadu-Gadu S.A.. [cite web | title= 4.00M for LIVECHAT Software S.A. | url= http://investing.businessweek.com/research/stocks/transactions/transactions.asp?symbol=GADU.WA | date= 2008-02-02 ] This way LIVECHAT Software became another Polish company in Naspers capital group, joining Gadu-Gadu and Allegro.pl. [cite web | title= Gadu-Gadu invests in LIVECHAT Software | url= http://www.livechatinc.com/blog/offline/gadu-gadu-invests-in-livechat-software/ | date= 2008-02-02 ]

Products

Company products are: Contact Center (live support software), Communicator (corporate instant messenger) and Chat Server (chat software for moderated chats).

In October 2007 Contact Center was listed among top Customer Support and Feedback applications in Inside CRM report [cite web | title= The Web Entrepreneur's Customer Service Toolbox: 100 Hacks and Resources | url= http://www.insidecrm.com/features/entrepreneur-customer-service-toolbox-102407/ | date= 2007-10-24 |accessdate=2008-02-25 ] recommended by Guy Kawasaki. [cite web |last=Kawasaki |first=Guy |year=2007 |url=http://blog.guykawasaki.com/2007/10/a-night-in-the-.html |title=A Night in the Life of Guy Kawasaki Plus Cool Stuff Friday |date=2007-10-25 |work=How to Change the World |quote=This is a compilation of useful tools and services to maintain a high-level of customer service. These tools help you keep in touch, run meetings, do accounting, provide support, and solicit feedback. |accessdate=2008-02-25 ]

On the software market, company cooperates with such companies as Microsoft, MySQL AB [cite web | title= LIVECHAT Software listed at MySQL AB Partners & Solutions | url= http://solutions.mysql.com/solutions/partner.php?partner=1765 |accessdate=2008-02-25 ] , Intel or Red Hat. [cite web | title= Red Hat Software Catalog Application Profile | url= https://www.redhat.com/apps/isv_catalog/AppProfile.html?application_id=4379]

ee also

* Allegro.pl
* Gadu-Gadu
* Naspers

References