White Space

White Space

In process management, the White Space as described by Geary A. Rummler and Alan P. Brache in 1991, is the area between the boxes in an organization chart or the area between the different functions: Very often no one is in charge or responsible for the White Space. The important handoffs between functions are happening here, and this is very often the area where an organization has the greatest potential for improvements. In the White Space things often "fall between the cracks" or "disappear into black holes", resulting in misunderstandings and delays. To manage the White Spaces is a way to improve process performance of an organization.

References

* cite book
first = Geary A.
last = Rummler
coauthors = Alan P. Brache
title = Improving Performance: How to Manage the White Space in the Organization Chart
series = Jossey Bass Business and Management Series
publisher = Jossey-Bass
year = 1995
isbn = 978-0787900908

Links

* [http://www.whitespace.ru/ White Space Studio from Russia]


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