American Inbound

American Inbound

American Inbound is a company that provides answering services and outsourced customer relationship management (CRM) to clients across the nation. [ [ American Inbound Availability] ] It was founded in 1936 [ [ Case Study:] ] in Bloomington, Indiana [ [ Bloomington, Indiana - Chamber of Commerce] ] near the campus of Indiana University [ [ Indiana University] ] . They employ people from Bloomington and the surrounding counties.


*1936 – American Inbound was founded as the Doctor's Exchange.
*1971 – Ownership changes hands from Tex Cockerill to Don Adams.
*1971 – Name changed to Answer Indiana.
*1998 – Switched to voice over ip (VOIP) [ [ Voice over IP and IP Telephony] ] technology. Updated system to Startel. [ [ Startel Systems] ]
*1998 – Changed name to American Inbound.
*1998 – Purchased Arch Answering based out of Chicago, Illinois.
*1999 – In efforts to reduce its carbon footprint, American Inbound enabled the use of remote operators.
*1999 – Purchased Physician's Answering Service based in Detroit, Michigan.
*2001 – Purchased Midco, an answering service based in Sioux Falls, South Dakota.
*2006 – American Inbound shifted a greater focus in Order Entry accounts and Internet availability.
*2006 – Participated in American Cancer Society's Relay for Life. [ [] ]
*2006 – American Inbound began answering for the Indiana Attorney General's do not call list. [ [ Office of Attorney General: Current In-House Contracts] ]

Operations and Initiatives

American Inbound claims to provide 24 hour service and live support as an alternative to voice mail and automated systems. [ [ - About us] ] They also provide an emergency dispatching service and customer service [ [ Customer Service Tops 2007 Priority List] ] for companies after hours.


External links

* [ Answering Service - American Inbound]

* [ Startel - Answering Service Systems] dead link|date=January 2008

* [ Indiana Unclaimed property]

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