American Inbound

American Inbound

American Inbound is a company that provides answering services and outsourced customer relationship management (CRM) to clients across the nation. [ [http://www.americaninbound.com/index.php?page=States American Inbound Availability] ] It was founded in 1936 [ [http://www.egix.com/news/JULY%2007%20Docs/eGIX%20Case%20Study%20American%20Inbound.pdf Case Study: AmericanInbound.com] ] in Bloomington, Indiana [ [http://www.chamberbloomington.org/ Bloomington, Indiana - Chamber of Commerce] ] near the campus of Indiana University [ [http://www.indianauniversity.edu Indiana University] ] . They employ people from Bloomington and the surrounding counties.

History

*1936 – American Inbound was founded as the Doctor's Exchange.
*1971 – Ownership changes hands from Tex Cockerill to Don Adams.
*1971 – Name changed to Answer Indiana.
*1998 – Switched to voice over ip (VOIP) [ [http://www.cs.wustl.edu/~jain/refs/ref_voip.htm Voice over IP and IP Telephony] ] technology. Updated system to Startel. [ [http://www.startelcorp.com Startel Systems] ]
*1998 – Changed name to American Inbound.
*1998 – Purchased Arch Answering based out of Chicago, Illinois.
*1999 – In efforts to reduce its carbon footprint, American Inbound enabled the use of remote operators.
*1999 – Purchased Physician's Answering Service based in Detroit, Michigan.
*2001 – Purchased Midco, an answering service based in Sioux Falls, South Dakota.
*2006 – American Inbound shifted a greater focus in Order Entry accounts and Internet availability.
*2006 – Participated in American Cancer Society's Relay for Life. [ [http://www.relayforlife.org/relay/ RelayForLife.org] ]
*2006 – American Inbound began answering for the Indiana Attorney General's do not call list. [ [http://www.in.gov/attorneygeneral/legal/advisory/contracts.html Office of Attorney General: Current In-House Contracts] ]

Operations and Initiatives

American Inbound claims to provide 24 hour service and live support as an alternative to voice mail and automated systems. [ [http://www.aboutus.org/AmericanInbound.com AmericanInbound.com - About us] ] They also provide an emergency dispatching service and customer service [ [http://www.tscpa.org/accountingweb/2007/acctweb011907.asp#10 Customer Service Tops 2007 Priority List] ] for companies after hours.

References

External links

* [http://www.americaninbound.com Answering Service - American Inbound]

* [http://www.startel.com Startel - Answering Service Systems] dead link|date=January 2008

* [http://www.indianaunclaimed.com Indiana Unclaimed property]


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