EGain

EGain

Infobox Company
company_name = eGain Communications
company_
company_type = Public (OTC BB:EGAN.OB) [http://finance.yahoo.com/q?s=EGAN.OB] )
foundation = 1997
location = Mountain View, California
key_people = Ashu Roy, founder, chairman, CEO
industry = Technology
products = Customer interaction hub software
revenue = $22.5 million USD (2007)
num_employees = 287
homepage = [http://www.egain.com/ www.egain.com] eGain Communications Corp. (OTC BB:EGAN.OB), a U.S. software company, provides customer interaction hub (CIH) software for unified multichannel customer service for in-house or on-demand SaaS deployment. Companies use eGain software to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

Profile

eGain was founded in 1997 by Ashu Roy and Gunjan Sinha in San Jose, California. It is headquartered in Mountain View, California and has an operating presence in 18 countries.

History

The company was founded in 1997 by Ashu Roy and Gunjan Sinha in San Jose, California. It launched eGain Mail 1.0, a 100% web-based customer email management solution, as a hosted offering in 1998. Soon eGain expanded its product offering to include web collaboration and web self-service tools. In 1999, its entire suite was available for in-house or hosted deployment.

In 2000, eGain merged with Inference Corporation. Inference focused on artificial intelligence technology, specifically cased based reasoning, applications for contact centers. The combination represents over 15 years of experience and industry-specific domain expertise in the contact center software, customer service software, and knowledge management space.

External links

* [http://www.egain.com eGain]
* [http://finance.yahoo.com/q?s=EGAN.OB Company profile on Yahoo Finance]
* [http://www.egain.com/docs/articles/article_cis_boardroom_ashu_07sep.pdf CIS Magazine Boardroom Report, Interview with Ashu Roy, CEO of eGain]
* [http://www.callcentermagazine.com/shared/article/showArticle.jhtml?articleId=196602514 What's New With eGain 7.6]
* [http://www.crmxchange.com/sessions/executive/jan07.asp CRMXchange Interview with Ashu Roy, CEO of eGain]

References


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