TuVox

TuVox

Infobox_Company
company_name = TuVox, Inc.
company_
company_type = Privately Held
foundation = 2001
company_slogan = Speech Within Reach
location = Cupertino, California, USA
key_people = CEO: Larry S. Miller, Founders: Steven Pollock and Ashok Khosla
industry = Call Center Automation Solutions, IVR Solutions
products = speech recognition, speech synthesis, VXML
homepage = [http://www.tuvox.com/ www.tuvox.com]

TuVox is a company that produces VXML-based telephone speech-recognition applications to replace DTMF touch-tone systems for their clients.

History

TuVox was founded in 2001 by Steven S. Pollock and Ashok Khosla, formerly of Apple Computer Corporation and Claris Corporation. Since then, TuVox has grown to over 100 employees and has US offices in Cupertino, California and Boca Raton, Florida as well as international offices in London, Vancouver and Sydney. In 2005, TuVox acquired the customers and hosting facilities of Net-By-Tel.

Customers

TuVox clients include such recognizable names as 1-800-Flowers.com, Activision, AMC Entertainment, American Airlines, Apple Computer, British Airways, M&T Bank, Canon Inc., Gateway, Inc., Motorola, Progress Energy Inc., Telecom New Zealand, Time, Inc., BECU, Virgin America and USAA.

References

* [http://www.destinationcrm.com/articles/default.asp?ArticleID=6756 Destination CRM, April 1, 2007: Winnowing Customer Care Woes. by Coreen Bailor, Destination CRM]
* [http://news.zdnet.com/2110-9584_22-5387250.html ZDNet News, September 28, 2004: TuVox calls for the 'perfect' app. By Nadia Ilyin, ZDNet News]
* [http://www.tmcnet.com/channels/speech-applications/speech-applications-articles/acquisition-netbytel-hosted-speech.htm TMCnet. September 29, 2005. TuVox Acquires NetByTel's Hosted Speech. By David Sims, TMCnet CRM Alert Columnist]
* [http://www.speechtechmag.com/ME2/Audiences/dirmod.asp?sid=6F7CC462F9804BA7B86FEE59A43BCA04&nm=ARCHIVES&type=Publishing&mod=Publications%3A%3AArticle&mid=8F3A7027421841978F18BE895F87F791&AudID=C7BACAE873424C4AA3347BD794887D05&tier=4&id=EEF9F2F19B06489392D0F36F9AADE137 Speech Technology Magazine’s 2006 Most Innovative Solutions Awards] .Canon's speech application from TuVox named “Most Innovative Solution”. Speech Technology Magazine recognizes Canon's deployment of TuVox Perfect Router as most creative in the industry.
* [http://www.speechtechmag.com/ME2/Audiences/dirmod.asp?sid=&nm=&type=Publishing&mod=Publications%3A%3AArticles&mid=B7BB551B6DFB4BADB57590AFD5ADF85B&tier=4&id=2DDA40F3B76F4DEAB7BB3EEBEC03AAD6 Speech Technology Magazine NewsBlast May 24, 2006 - Speech Technology Magazine’s Q&A with Steve Pollock, Co-founder and EVP of TuVox]
*San Jose Mercury News , March 21, 2005 - 1E Tech Monday “They speak, thereby they brand. Speech recognition systems that converse with you give companies a new way to say who they are”
*Red Herring (magazine) July 18, 2005 - [http://www.foundationcapital.com/news/articles/redherring_071805.html TuVox: Anatomy of a Deal, The inside story of how TuVox raised the cash to become an international player.]
* Call Center Magazine April 1, 2006 - [http://www.callcentermagazine.com/shared/article/showArticle.jhtml?articleId=184400142 Is Hosting the Future of Speech?]
* The Wall Street Journal June 5, 2006 - [http://www.startupjournal.com/financing/trends/20060605-buckman.html Big Tech Companies Shop for Tiny Ventures] ..


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