Call forwarding

Call forwarding

Call forwarding (or call diverting), in telephony, is a feature on some telephone networks that allows an incoming call to a called party, which would be otherwise unavailable, to be redirected to a mobile telephone or other telephone number where the desired called party is situated. In North America usually (though not always) the forwarded line rings once, to remind the customer using Call forwarding that the call is being redirected. More consistently, the forwarded line indicates its condition by stutter dial tone.

In Europe, most networks indicate that unconditional call forwarding is active with a special dial tone. When the phone is picked up it is immediately apparent that calls are being forwarded.

How to Use

Special types of call forwarding can be activated only if the line is busy, or if there is no answer, or even only for calls from selected numbers. In North America, the NANP generally uses the following vertical service codes to control call forwarding:

Some carriers use *71 for conditional forwarding despite the fact that this is not to standards.

Sometimes, to deactivate a call forwarding, *720 will work on cellphones.

When and Why to Use it

Diverting calls can increase one's availability to a caller. The main alternative is an answering machine or voicemail, but some callers do not wish to leave a recorded message, suspecting that the party will delay returning their messages.

Some businesses find that the human touch can improve contact, thus sales, but traditional wired answering services are expensive, so they have their calls forwarded to a call center, so the client can reach an operator instead of an answering machine or voice mail.

Some services offer international call forwarding by allocating for the customer a local virtual phone number which is forwarded to any other international destination.

ee also

* Follow-me
* Hunting (telephony)

External links

* [http://www.bell.ca/support/PrsCSrvPns_STSHelp_Details_CallFrw.page?tab=0 Call Forwarding User manual]


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Look at other dictionaries:

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  • call forwarding — n. a telephone service that allows incoming calls to be transferred automatically to another number or extension …   English World dictionary

  • Call Forwarding — Als Vermittlungstechnische Leistungsmerkmale (engl.: supplementary services), oder auch kurz Dienstmerkmale genannt, bezeichnet man bei einem öffentlichen Telekommunikationsnetz zusätzlich durch das Netz zur Verfügung gestellte teilnehmerbezogene …   Deutsch Wikipedia

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  • call forwarding -- all calls —    The user instructs the PBX, usually by dialing an access code followed by the number to which calls are to be forwarded, to ring another station. Calls directed to the user s number are automatically sent to the reassigned number. See also… …   IT glossary of terms, acronyms and abbreviations

  • call forwarding -- follow me —    See call forwarding all calls …   IT glossary of terms, acronyms and abbreviations

  • call forwarding — noun lets you transfer your incoming calls to any telephone that you can dial direct • Hypernyms: ↑telephone, ↑telephony * * * noun [noncount] : a service that allows you to have a telephone call sent to a different number …   Useful english dictionary

  • call forwarding -- do not answer —    If the original station is not answered within a specific period of time, the call is automatically directed to another location …   IT glossary of terms, acronyms and abbreviations

  • call forwarding — noun Date: 1977 a telephone service that allows a subscriber to have incoming calls forwarded to a different number …   New Collegiate Dictionary

  • call forwarding — a telephone service feature whereby, when a customer chooses, all calls coming in to one number are automatically rerouted to another, designated number. * * * …   Universalium

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