- PhoneValet Message Center
Infobox Software
name = PhoneValet Message Center
caption =
developer = [http://www.parliant.com/ Parliant Corporation]
latest_release_version = 4.0
latest_release_date =March 17 ,2006
latest_preview_version =
latest_preview_date =
operating_system =Mac OS X
platform =
genre = CTI
license = Commercial
website = [http://www.parliant.com/phonevalet parliant.com/phonevalet/]PhoneValet Message Center (or, simply, "PhoneValet") is a Mac-based multi-line computer-telephony package from Parliant Corporation. The subject of favourable reviews in notable Macintosh magazines, including
Macworld ,MacAddict andMacHome , PhoneValet provides key computer-telephony functionality includingvoicemail , call recording, and the maintenance of a call history. The system is a combination of software and hardware. PhoneValet was awarded anEddy award (Macworld Magazine's editors choice award) for 2006.History
PhoneValet was initially released on
July 23 ,2003 as a system to maintain a list of inbound and outbound calls, including telephone numbers, start and end times and notes. The system also enabled pop-up announcements of incoming callers based onCaller ID , and a spoken announcement of this and ancillary information drawn from a user-maintained address book. Additional functionality included dialing with automatic determination of long distance and calling card codes. This initial version did not allow the telephone to be answered as the hardware device provided could not take the lineoff-hook .On
June 30 ,2004 , Parliant released version 2.0 of PhoneValet, now with the "Message Center" moniker. This version shipped with a revised hardware device (the same one shipping today) designed to allow the computer to answer the telephone. The 2.0 product integrated voice mail messages into the 1.0 product's call history system. The new device also supportsautomatic gain control , providing the ability to make high-quality audio recordings of both sides of telephone calls. The manufacturer made several further releases within the 2.0 rubric, adding the ability to dial in to check for messages, information center features and real-time voicemail audio screening. Version 3.0 of the product line shipped onJuly 12 ,2005 and included ring tones and call blocking. The 4.0 versionMarch 17 ,2006 was a free upgrade adding automatic recording of all calls on the line (prior to this time call recording was activated manually by the user).On
November 20 ,2006 Parliant released version 5.0 with automated attendant features and unlimited-depth call trees. Automated attendant functions allow a caller to specify the person, department or extension they wish to be transferred to. PhoneValet accomplishes this on a single line by paging the person or department through the computer's speakers, playing hold music to the caller in the meantime. If the call goes unanswered the caller is directed to a voice mailbox or to make further selections.Key Features
* Voicemail
* Automated attendant
* Computer Dialing
* Call Recording withautomatic gain control
*Interactive voice response features allowing scripts to be triggered by caller
* Permanent call history
* Call Announcement (visual and viaspeech synthesis )
* Fax Integration
* Network sharing of call information and announcements (optional)
*Podcast bundle for audio tune-ups (optional)References
* [http://www.versiontracker.com/dyn/moreinfo/macosx/20325 VersionTracker.com] lists a revision history
* [http://www.parliant.com/phonevalet/ Parliant.com] contains product information, specifications and support material
* [http://www.macworld.com/products/eddy06/PhoneValet-Message-Center-4.0.php 2006 Eddy award — PhoneValet Message Center 4.0: Premier telephony program only gets better]
* Sample reviews at [http://www.macnn.com/reviews/review.php?id=57 MacNN.com] at [http://www.mac360.com/index.php/mac360/comments/telecom_tip_let_your_mac_answer_your_phone/ Mac360.com] .
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