MailManager

Infobox_Software
name = MailManager



caption = MailManager Ticket list page
developer = [http://www.logicalware.com Logicalware]
latest_release_version = 2.1
latest_release_date = September 12, 2006
operating_system = Cross-platform
genre = Issue tracking system
license = GPL
website = http://sourceforge.net/projects/mailmanager

MailManager is an Open Source email response management program that runs on the Zope application server. The software is intended to be useful for teams that are dealing with large volumes of email, such as commercial helpdesks, customer service departments, sales teams, or contact centers. Like all Open Source software, MailManager is freely available, although Logicalware does offer [http://www.logicalware.com commercial support] for its product. SourceForge and Freshmeat currently host the free download. (See [http://sourceforge.net/projects/mailmanager/] and [http://freshmeat.net/projects/mailmanager/] )

History

On July 23, 2003 the first beta release of MailManager was made on SourceForge. The first stable release, version 1.0, was made on June 9, 2004. MailManager 1.0 was not capable of dealing with very large volumes of mail or large numbers of users due to problems that the Zope database had with large numbers of simultaneous writes. Version 2.0 was released on August 1, 2005 which used a Relational database and could therefore cope with very large volumes of mail.

September 2006, Bill Dobbie the Logicalware chairman made the decision to move from open source to closed source.

Functionality

MailManager is essentially an enterprise issue tracking system with a web-based interface. As such, it shares features in common with other software in that category. When email is received, a ticket number is assigned that allows all future emails on the topic to be grouped together. The full text of an email can also be searched, if necessary. Standard reply templates and standard attachments can be created to save time in responding to outstanding tickets. When an issue arrives in an email, it can be prioritized and assigned to a member of the response team as a part of workflow management. MailManager also supports internationalization by its use of Unicode character formatting.

ee also

* Issue tracking system
* Comparison of issue tracking systems
* Help desk

External links

* [http://www.logicalware.org/ MailManager Community Site]
* [http://www.logicalware.com/demoandbuy/bookademonstration.htm MailManager Demo]
* [http://sourceforge.net/projects/mailmanager/ Sourceforge Project Page]
* [http://freshmeat.net/projects/mailmanager/ Freshmeat.net Project Details]
* [http://www.logicalware.com/ Logicalware Ltd]