Arthur Swersey

Arthur J. Swersey is a professor of Operations Management, Probability Modeling & Statistical Estimation at the Yale School of Management. Professor Swersey has 20 years' experience consulting to firms in statistical process control and quality management and is the co-author of a forthcoming book on experimental design with applications in marketing and service operations. His expertise in the printed circuit board (PCB) industry is the basis for his study of quality practices and results among Japanese and U.S. PCB firms. Professor Swersey has done research on siting vehicle emissions testing stations, and school bus scheduling, and has developed queuing models for the New York City Fire Department. In his current research he has devised a mathematical model for predicting the severity of prostate cancer based on biopsy results and prostate specific antigen (PSA) levels. Prior to coming to Yale, Professor Swersey was with the Rand Corporation where he directed fire and police studies in New York City.

Achievements and Honors

• Excellence in Teaching Award as voted by the graduating class of 2005
• Faculty Recognition Award from the School of Management Alumni Association as part of the School’s 25th anniversary ceremonies, 2002
• Finalist, Franz Edelman Award Competition for Management Science Excellence, 1992
• Elm and Ivy Award for Town-Gown Relations, New Haven, CT, 1991
• Excellence in Teaching Award as voted by the graduating class of 1989
• NATO Systems Science Prize, 1976
• Finalist, Franz Edelman Award Competition for Management Science Excellence, 1974

Books

• Testing 1-2-3: Experimental Design with Applications in Marketing and Service Operations (with J. Ledolter), Stanford University Press, 2007
• Delivery of Urban Services (with E. Ignall), TIMS Studies in the Management Sciences Series, North Holland/American Elsevier, 1986

Book Chapters

• "Quality Activities and Quality Performance of Japanese and U.S. Firms in the Printed Circuit Board Industry" (with S. Ishii and H. Takamori), in P. Lederer and U. Karmarkar, eds., The Practice of Quality Management, Kluwer Academic Publishers, 1997
• "The Deployment of Police, Fire and EMS Units", in A. Barnett, S. Pollock and M. Rothkopf, eds., Operations Research and the Public Sector, Elsevier, 1994

Recent Articles

• "Experimental Design on the Front Lines of Marketing: Testing New Ideas to Increase Direct Mail Sales" (with G. Bell and J. Ledolter), International Journal of Research in Marketing, forthcoming
• "Using a Fractional Factorial Design to Increase Direct Mail Response at Mother Jones Magazine" (with J. Ledolter), Quality Engineering, forthcoming
• "Dorian Shainin's Variables Search Procedure: A Critical Assessment" (with J. Ledolter), Journal of Quality Technology, April 1997

Education

• PhD Columbia University, 1972
• MS Columbia University, 1964
• BS Massachusetts Institute of Technology, 1961