Novantas

Novantas LLC

Type	Partnership
Industry	Management consulting
Founded	1999
Headquarters	New York City, U.S.
Key people	Dave Kaytes and Rick Spitler, Managing Partners
Products	Consulting, information and research advisory services
Employees	125
Website	www.novantas.com

Novantas LLC is a management consulting firm headquartered in New York. Founded in 1999, Novantas primarily advises financial services companies, emphasizing growth through improved customer knowledge.^[1] Novantas was ranked first in employee quality of life in the Vault 2007 Management and Strategy Consulting Survey.^[2]

Overview

Novantas primarily advises financial services companies, in areas such as retail and commercial banking, brokerage and wealth management, cards and payments, and insurance. The firm's core clientele is drawn from major institutions in the United States and Canada, which are served from its New York and Chicago offices. Novantas also advises clients in Europe, Latin America, Southeast Asia, and the Middle East. It maintains satellite offices in Ontario, Canada, and Madrid, Spain.^[3] Novantas has made a number of acquisitions, including NBW Consulting Group,^[4] Wallace & Mackenzie Inc.,^[5] PriMetriq LLC,^[6] and Jackson LaSalle Group.^[7] It also has founded several subsidiaries, including Qualytix,^[8] a large-scale data processing unit that provides performance measurement services; and Novarica, a research and advisory unit that focuses on information technology in the insurance industries.

Practice areas and capabilities

Consulting Services Novantas historically has been an active adviser to retail banks, most notably in the area of deposit pricing. The firm's pricing methodologies, based on calculations of elasticity of customer demand, are broadly used among the top 30 U.S. banking companies. Other retail banking advisory services center on the broad field of retail distribution and performance management, including branch network configuration and management; consumer sales and staff performance; and small business sales and staff performance. Much of the firm's advisory work is based on investigations of the client's customer base, with the goal of improving management decisions through a detailed understanding of variations in customer profiles and behaviors. As Novantas has grown through acquisition and staff expansion, its has carried this orientation into other financial services sectors, such as commercial banking, cards and payments, brokerage and wealth management, and insurance. More recently, Novantas has expanded its roster of risk management experts.

Information Services Novantas provides several types of information services that help companies develop a detailed understanding of how customer-facing activities can be refined to improve revenue growth. The company's MindSwift subsidiary, for example, helps companies to track and improve the performance of call center representatives as they interact with customers over the phone. Qualytix, by contrast, pools anonymous customer information drawn from multiple participating institutions to provide detailed measurements on customer acquisition, retention and relationship expansion. Research Advisory Services With the formation of Novarica, Novantas has entered the field of providing research-based advisory services, where experts not only track the overall market but also translate their findings for individual clients.

Thought Leadership available via Third Party Publications

• Branch Networks Under Pressure, Banking Strategies Magazine
• Debit Cards on the Offensive, Banking Strategies Magazine
• Revitalizing Branch Sales, American Banker
• Reviving the Branch Role in Small Business Banking, Commercial Lending Review
• Distinctiveness is Not an Ad Campaign, U.S. Banker
• Managing Complexity for Advantage, BAI Research
• Sustaining Client Relationships: Commercial Lender As Trusted Advisor, Commercial Lending Review
• Plugging the Gaps in Customer Retention, American Banker
• Smart Mergers, CBA Defining Difference Research Series *Merging for Growth, U.S. Banker

External links - Novantas quoted in the General Media

• http://money.cnn.com/2009/03/18/news/companies/talf/index.htm
• http://weblogs.amny.com/news/politics/newyork/blog/2009/03/bloomberg_now_the_citys_riches.html
• http://www.marketwatch.com/news/story/story.aspx?guid=%7B3DD5FC5D-B4D7-488B-A4FC-774BB93F41C2%7D
• http://money.cnn.com/2009/02/13/news/companies/tarp_repayment/index.htm
• http://money.cnn.com/2009/02/17/news/companies/credit_lending/index.htm

Press Releases from Novantas

1. ^ Novantas - Consulting
2. ^ Consulting Firm Rankings: Vault Top 50 Management & Strategy Consulting Firms
3. ^ http://www.novantas.com/news_story.php?ID=17
4. ^ Novantas - Novantas Acquires NBW Consulting Group
5. ^ Novantas - Novantas Acquires Wallace & Mackenzie Inc
6. ^ Novantas - Novantas Acquires PriMetriq, an Information Services Company
7. ^ Novantas - Novantas Acquires Jackson LaSalle Group, a Leading Financial Services Consulting Firm Based in Chicago
8. ^ Novantas - Novantas Launches Qualytix to Provide Large-Scale Performance Benchmarking Services