APAC Customer Services

APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality industries. APAC’s services include customer care, customer acquisition, and web-enabled programs.

APAC was founded in 1973 by entrepreneur college student Ted Schwartz. The company began as a one-telephone media advertising and sales operation. In the following years, APAC was expanded through physical growth, cultivation of a wider business services market, and the acquisition of teleservices firm ITI Marketing Services of Omaha.

Headquartered in Deerfield, IL, the company employed 9,500 people during the start of 2008. APAC's nine domestic contact centers are located in: Cedar Rapids, IA; Davenport, IA; Corpus Christi, TX; Tampa, FL; Green Bay, WI; Newport News, VA; La Crosse, WI; Tucson, AZ; Utica, NY; with offshore locations in Manila, Philippines including Cubao and Alabang.

Leveraging skills in complex inbound customer care services and solutions, APAC's core competency is helping our clients execute their customer service goals. We do that by applying innovation, value strategies and a team of customer care professionals committed to high quality interactions.

Founder Ted Schwartz continues to serve as Chairman of the Board of Directors. On March 8th, 2008 Mike Marrow was named President and CEO and was elected to the Board of Directors. Other key leadership roles are held by Andrew Szafran, CFO; Art DiBari, SVP Operations; Mark Anderson, SVP Sales & Marketing, and Pamela Schneider, SVP and General Counsel.

APAC Customer Services is a publicly owned and traded corporation, registered on NASDAQ as 'APAC.' The company was previously named APAC Teleservices Inc.

APAC originally stood for Allstate Promotional Advertising Company, then later was used for the marketing tag line 'All People Are Customers.'

References

*cite web | title=Company Profile: APAC Customer Services Inc. | work=Goliath| url=http://goliath.ecnext.com/coms2/product-compint-0000218559-page.html | accessmonthday=July 19 | accessyear=2005
*cite web | title=APAC Customer Services Inc. Profile | work=business.com Directory| url=http://www.business.com/directory/computers_and_software/software_applications/customer_relationship_management_crm/apac_customer_services_inc/profile/ | accessmonthday=July 19 | accessyear=2005

External links

* [http://www.apaccustomerservices.com APAC Customer Services, Inc Homepage]