Infobox Company
company_name = Genticity
company_type = Private
foundation = Charlottetown, Prince Edward Island (2002)
location = Atlanta, Georgia, Atlanta
key_people = Jamie Hill, founder/CEO
industry = Computer software
products = Customer Relationship Management software
num_employees = 50
homepage = [http://www.customer1.com/ www.customer1.com] Genticity Inc is a provider of software and services for call centers and enterprises. Genticity was founded in Charlottetown, Prince Edward Island and is now head quartered from Atlanta, Georgia with development from the Charlottetown office. Genticity primary focus is in the development of its product “Customer1” a customer relationship management (CRM) software for call centers
Profile
Genticity provides on premise and hosted CRM to help companies manage all types of interactions with their customers, employees, partners and distributers. Customer1 is a suite of applications that includes an Agent Desktop, Administration controls, Business Intelligence, Web Self Service, email management and mobile access. Customer1 can make full use of Computer Telephony Integration. [ [http://www.crm2day.com/content/t6_librarynews_3.php?news_id=120298/ Customer1 3 time Impact Award Finalist] ] Customer1 has also been a finalist for the Microsoft Impact Award for three straight years.]History
The company was founded in 2002 by Jamie Hill and Harold Hutchinson. Jamie Hill who is noted as starting the [ [http://findarticles.com/p/articles/mi_qa3629/is_199506/ai_n8715102/ First Canadian Coast to Coast ISP] ] "first canadian coast to coast ISP" first Canadian coast to coast Internet Service Provider Cycor in 1995 and Prince Edward Islands first call center to support this enterprise. Cycor eventually grew to a large outsourced call center called On Line Support and the need for technology to support this center was heightened. OLS developed a solution in house which was eventually used as the foundation for Customer1.]External links
* [http://www.customer1.com Customer1]
* [http://www.destinationcrm.com/Articles/News/Daily-News/Genticity's-New-Customer-Facing-Face-Customer1-47380.aspx"Customer1 Name Change”]
* [http://www.avaya.com/gcm/master-usa/en-us/corporate/pressroom/pressreleases/2007/pr-070521b.htm Genticity Inc. Selected for Membership in Avaya Developer Connection Program]
References
Wikimedia Foundation.
2010.
