Instant Business Network

The Instant Business Network (or IBN) is a web-based, help desk and project management software product developed by Mediachase. It is targeted toward businesses, organizations, and the enterprise sector. The IBN also serves as the basis for the USPS ATLAS Management System. [ [http://www.prnewsnow.com/Public_Release/Enterprise_Software/129628.html Mediachase Launches the US Postal Service ATLAS Management System on the IBN„ Platform - Prnewsnow.com ] ]

Features

* Completely web-based interface
* Project Management and Collaboration
* Team Calendaring
* Custom Reports
* Help Desk and Issue Status Tracking
* Secure Messaging Desktop Client
* Microsoft Project Integration

Criticism

The IBN is known for its complex UI and feature overload. It's difficult at first to grasp all the features without some training involved. [ [http://www.reviewcentre.com/reviews174354.html Mediachase IBN 4.5 Help Desk Review in Help Desk Software at Review Centre ] ]

See also

*Comparison of issue tracking systems
*Help Desk
*List of project management software
*Workgroup Support Systems

References

External links

* [http://www.mediachase.com Mediachase Project Management and Issue Tracking Solutions]
* [http://www.mediachase.com/ibn IBN Project Management Software Overview]
* [http://www.pmbox.ru Project Management Software. Russian edition]
* [http://www.mediachase.com/Community/blogs/instant_business_network/default.aspx IBN Help Desk, Service Desk and Project Management Blog]