Communications management

Communications management

Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives connected with an organization, network, or communications technology. Aspects of communications management include developing corporate communication strategies, designing internal and external communications directives, and managing the flow of information, including online communication. New technology forces constant innovation on the part of communications managers.

As a manager, one must take a contingency approach to communicating with their employees and communicate on a personal level. It’s the manager’s responsibility to determine if their employee’s personality falls under the following: Reactors, Workaholics, Persisters, Dreamers, Rebels, or Promoters.[1]

Contents

Communication management and project management

In project management, communication management must address the following questions[2]:

  • What information needs to flow in and out of the project?
  • Who needs what information?
  • When is the information needed?
  • What is the format of the information?
  • Who will be responsible for transmitting and providing the information?

The weekly reporting method

One simple and popular communications method is called the weekly reporting method: every employee composes an e-mail report, once a week, including information on their activities in the preceding week, their plans for the following week, and any other information deemed relevant to the larger group, bearing in mind length considerations. Reports are sent to managers, who summarize and report to their own managers, eventually leading to an overall summary led by the CEO, which is then sent to the board of directors. The CEO then sends the board's summary back down the ladder, where each manager can append an additional summary or note before referring it to their employees.

Eventually, each employee will receive a long e-mail, containing many or all of the above-mentioned summaries, from every level of management; reading the full result is rarely a requirement. Curious or ambitious employees are considered more likely to read the result; task-centered employees, however, are not.

References

  1. ^ Pauley, Judith A., and Joseph F. Pauley. Communication: the Key to Effective Leadership. Milwaukee, Wis.: ASQ Quality, 2009. Print.
  2. ^ Communication and Collaboration in Project Management - Introduction

See also


Wikimedia Foundation. 2010.

Игры ⚽ Поможем сделать НИР

Look at other dictionaries:

  • communications management — /kəˌmju:nɪ keɪʃ(ə)nz ˌmænɪdʒmənt/ noun the managing of communications, so that advertising messages are sent efficiently to people who need to receive them …   Marketing dictionary in english

  • Avaya Unified Communications Management — Developer(s) Nortel (now Avaya) Operating system MS Windows, and Linux Type Unified Communications Configuration and Management Avaya Unified Communications Management in computer networking is the name of a collection o …   Wikipedia

  • Customer communications management — is a term highlighted by research companies such as Gartner Group, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to… …   Wikipedia

  • Heidelberg Centre-School of Communications Management — The Heidelberg Centre is the home of the School of Graphic Communications Management at Ryerson University.The 5 storey building at 125 Bond Street cost $10.61 million to build and was designed by Moffat Kinoshita Architects. It was completed in… …   Wikipedia

  • Heidelberg Centre - School of Graphic Communications Management — The Heidelberg Centre is the home of the School of Graphic Communications Management at Ryerson University.The 5 storey building at 125 Bond Street cost $10.61 million to build and was designed by Moffat Kinoshita Architects. It was completed in… …   Wikipedia

  • Graphic Communications Management — Also known as GCM, the Ryerson University School of Graphic Communications Management is located in the Heidelberg Centre on 125 Bond Street, Toronto, Ontario, Canada.The four year degree program provides a comprehensive theoretical grounding in… …   Wikipedia

  • Management Development Institute of Singapore — Established 1956 Type Private President Dr. Eric Kuan Choon Hock Location 501 Stirling Road, Singapore …   Wikipedia

  • Communications Workers of America v. Beck — Supreme Court of the United States Argued January 11, 1988 …   Wikipedia

  • Communications training — develops necessary skills for individuals to be effective in business. Effective communication is vital for the success of personal interactions and for organizational communication. Communication skills are particular to various situations. It… …   Wikipedia

  • Management Center Innsbruck — (MCI) Devise Nous accompagnons les personnes motivées Nom original L’université entrepreneuriale® Informations Fondation 1995/96 Type institution universitaire de façon grande école Régime linguistique allemand, anglais …   Wikipédia en Français

Share the article and excerpts

Direct link
Do a right-click on the link above
and select “Copy Link”