Enterprise Mobility Management

Enterprise Mobility Management is the set of people, processes and technology focused on managing the increasing array of mobile devices, wireless networks, and related services. This is an emerging discipline within the enterprise that has become increasingly important over the past few years. According to recent research, subscriber penetration in the US market shows that approximately 85% of the population owns a mobile device. This market is expected to reach 90% penetration in late 2008-2009. By 2012, business mobile users will make up more than 30% of all subscribers in the United States. Just as companies rely on human resource, financial management and CRM software, mobility management software will quickly earn its place in the portfolio of enterprise software solutions. The cost, risks and mission critical nature of mobility has accelerated the pace of sophisticated solutions and weighs heavily on the minds of CIOs.

The scope of Enterprise Mobility in this entry includes those mobile devices and related services provisioned to the workforce.

Enterprise Mobility Management has several dimensions including:

1.0 Strategy and Governance

:1.1 Priorities & Objectives (Identify and Quantify)

:1.2 Planning (Projects, Programs)

:1.3 People - Management, Administration, Governance

:1.4 Policy Definition, Enforcement and Compliance Monitoring

2.0 Mobility Portfolio Management

:2.1 Mobile Devices & Accessories (cell phones, smartphones, and aircards - types and quantity)

:2.2 Wireless Networks (Private and Public...plans, features, etc)

:2.3 Mobile Applications

3.0 IT Management

:3.1 Inventory Management

:3.2 Device Management

:3.3 Wireless Infrastructure Management

:3.4 Security Management

:3.5 Application Management

:3.6 End-User Technical Support/Help Desk

4.0 Financial Management

:4.1 Budget and Controls

:4.2 Procurement and Provisioning

:4.3 Monthly Carrier Invoice Processing

:4.4 Audits and Optimization

:4.5 Vendor Mgmt/Contract Negotiations

:4.6 Periodic Management Reporting

5.0 Mobile Workforce Enablement

:5.1 End-user acceptance and compliance monitoring of Mobility Policies/Budgets

:5.2 End user allocation of mobile devices and related services

:5.3 End-user training

:5.4 End-User validation of allocation, usage and spend